Shipping & Delivery Policy

Last updated: 25 August 2026

At JWL, a brand of Jewelebrate Jewellery LLC, we understand that fine jewellery deserves exceptional care from the moment it is created until it reaches you.

Order Processing & Production

Many JWL pieces are made to order and individually crafted according to the specifications selected at checkout.

Estimated production and delivery times displayed on our website are estimates rather than guaranteed delivery dates unless expressly stated otherwise.

Production time may vary depending on:

• jewellery design and complexity;

• diamond or gemstone availability;

• ring size and customisation;

• engraving or personalisation;

• hallmarking;

• independent laboratory certification; and

• quality-control requirements.

We will make reasonable efforts to keep you informed if a significant delay affects your order.

Diamond Certification

Certain diamonds may be accompanied by grading reports from independent gemological laboratories such as GIA or IGI, where specified on the relevant product or diamond listing.

Where independent certification is required, laboratory processing times may occasionally affect the estimated dispatch date.

Shipping

Orders are dispatched only after the applicable payment and verification requirements have been completed.

Once your order has been dispatched, you may receive tracking information where tracking is available for the selected delivery service.

UAE Delivery

Delivery options, charges and estimated delivery times within the United Arab Emirates will be displayed at checkout where applicable.

International Delivery

JWL may ship to selected international destinations.

International delivery times vary according to destination, customs processing and courier operations.

Customers are responsible for ensuring that jewellery may legally be imported into the destination country.

Duties & Taxes

For international orders, customs duties, VAT, import taxes, brokerage fees or other government charges may be imposed by the destination country.

Unless expressly stated at checkout that such charges are included, these charges are the responsibility of the recipient.

JWL does not control customs charges or customs-clearance times.

Secure & Insured Delivery

Fine jewellery orders may be shipped using secure and appropriately insured delivery services.

For security reasons:

• a signature may be required upon delivery;

• identification may be requested;

• certain high-value orders may only be delivered to the verified billing address or another address approved by JWL;

• delivery instructions that would leave a parcel unattended may not be accepted; and

• additional verification may be required before dispatch.

These measures are intended to protect both our customers and their jewellery.

Payment & Identity Verification

For certain transactions, particularly high-value or unusual orders, JWL may request reasonable additional information to verify the purchaser, payment method or delivery recipient.

This may include identity or payment verification.

Orders may be placed on hold until verification is completed.

JWL reserves the right to cancel and refund an order where we are unable to satisfactorily verify a transaction or where fraud or unauthorised payment is reasonably suspected.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please contact us immediately if you discover an error.

Once an order has been dispatched, we may be unable to change its destination.

Delivery Estimates

Any delivery date communicated by JWL is an estimate unless we expressly confirm that it is guaranteed.

JWL is not responsible for reasonable delays outside our control, including:

• customs clearance;

• courier disruptions;

• severe weather;

• government restrictions;

• public holidays;

• laboratory certification delays;

• supply-chain disruptions; or

• other events beyond our reasonable control.

Where a material delay occurs, we will make reasonable efforts to assist you and keep you informed.

Lost or Damaged Shipments

If your parcel appears damaged when delivered, please document the condition of the package before opening it where possible and contact JWL promptly.

If your shipment has not arrived within the expected delivery period, contact us so that we can investigate the shipment with the courier.

Please do not dispose of packaging relating to a damaged shipment until the matter has been resolved.

Failed Delivery

If delivery cannot be completed because the recipient is unavailable, the address is incorrect, delivery is refused or required identification cannot be provided, additional delivery charges may apply.

Contact Us

For questions about production, shipping or delivery, please contact JWL Customer Care through the details provided on our website.

JWL
A brand of Jewelebrate Jewellery LLC
Dubai, United Arab Emirates